How will I know when my order has shipped?
As soon as your order goes out, you'll receive a shipment confirmation email containing a tracking link.
How soon will I get my order?
Orders ship between 1–3 business days of the order date. If you need us to get it out quickly, please let us know. We ship UPS for most deliveries and you should expect to receive your order 1–5 business days after that. If you need it faster, please email us at firstname.lastname@example.org.
The tracking number says my order was delivered, but I don’t have it?
We recommend shipping to a secure, attended location. We will supply you with tracking information. Please follow-up with the shipper. Unfortunately we cannot assist in recovering a package that has been delivered to your location.
Ordering Information and Privacy
We respect your privacy and will never sell or give out any information you provide us—to anyone.
Is my credit card information secure?
All transactions are securely encrypted using highest level industry standard methods. We don't store any of your payment information, and our payment processor is fully PCI certified.
Which payment methods do you accept?
We accept all major credit cards, namely: Visa, MasterCard, American Express, and Discover.
We also accept PayPal.
Sales tax must be charged for orders shipped within New York State.